Explore FOI
How We Deliver our Functions and Services
Information about our work, our strategy and policies for delivering services and information for our service users.
| 1.1 Descriptions of Who We Are | |
| Our Purpose | Click here |
| Vision | Click here |
| Values | Click here |
| Strategic Objectives | Click here |
| Areas of operation | Click here |
| Business Plan (or summary) | Click here |
| 1.2 Location and Opening Arrangements | |
| Address | Click here |
| Telephone number and e-mail address for general enquiries (and dedicated lines where appropriate) | Click here |
| Opening Times | Click here |
| General contact arrangements | Click here |
| Local/Area office contact details | Click here |
| Contact details for making a complaint | Click here |
| 1.3 Information relating to Freedom of Information | |
| Publication Scheme and Guide to Information | Guide to Information |
| Charging Schedule for Published Information | Guide to Information |
| Contact details and advice on making an FOI request | Jo Farren, Corporate Services Manager |
| Freedom of Information and Environmental Information Policy. | Click here |
| Charging Schedule for environmental information provided in response to requests made under EIRs | This document |
| 1.4 About our Governing Body | |
| Information about our Governing Body Members | Shettleston Housing Association: Upkeep: |
| How to become part of the governing body | Website – Get involved – Click here |
| 1.5 About Our Staff | |
| Our Executive Team | Shettleston Housing Association – Click here Upkeep – Click here |
| Our Organisation’s Structures | Shettleston Housing Association – Click here Upkeep – Click here |
| 1.6 Governance Documents and Corporate Policies | |
| Rules/Articles | Click here |
| Standing Orders | Click here |
| Membership Policy | Click here |
| Code of Conduct for Staff | Shettleston Housing Association – Click here Upkeep – Click here |
| Code of Conduct for Governing Body Members | Click here |
| Entitlements Payments and Benefits Policy | Click here |
| Register of Interests | Available on request. |
| Equalities Policy | Click here |
| Health and Safety Policy | Click here |
| Sustainability Policy | Click here |
| 1.7 Relationship with Regulators | |
| Engagement plan with Scottish Housing Regulator | Click here |
| Assurance Statement | Click here |
| Annual Return on Charter Submission to SHR | Click here |
| Financial Returns to SHR | 5 Year Financial Projection 2022.2023 |
| Charter report to tenants | Click here |
| Internal Auditors | Wylie & Bisset – Click here |
| External Auditors | Azets – Click here |
| 1.8 Group Details | |
| Details of our subsidiaries/parent organisation | Upkeep (Shettleston Community Enterprises Ltd) East End Housing Development |
| 1.9 Key Partnerships | |
| Strategic agreements with other organisations | Glasgow City Council – Click here |
Connect With Us
Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR
Opening Hours:
Mon – Fri: 9:00 am – 5:00 pm
Closed between 1:00 pm – 2:00 pm
Service Request
Useful Links
About us
Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.
East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.
