Exciting News coming in 2024

Online Tenant’s Portal

We will be introducing a new secure web site for tenant’s to manage their tenancy online.  This will be launching in April 2024.

The tenancy portal will help:

  • tenants can update their personal details such as phone numbers or other residents in the household online without having to call the office or visit in-person.
  • applicants can complete a new application form online which will be simpler and easier to complete.
  • tenants can view their bills, recharges and any letters.  This is available 24/7 and payments can be also made on-line.
  • tenants can report repairs and defects online which can then be filtered directly into our main system.
  • we will also have an on-line bulletin board for updates and announcements.

Homelessness Advice & Assistance

If you require homelessness advice and assistance, during office hours, then you should contact Health and Social Care Connect on 0141 287 0555.

You can also request homelessness assistance on-line HERE

 If you require assistance after 4.45pm Monday to Thursday or 3.55pm on a Friday or weekends and public holidays, then please contact the Emergency Out of Hours Homelessness Service on 0800 838 502.

 You can also visit the Glasgow City Council Homelessness Page HERE

 

Our Annual Performance Report

This year’s Performance Report can be viewed here on our website. It shows how we delivered against the key Scottish Social Housing Charter outcomes in 2022/23 and compares our performance with that of other social landlords. The report confirms that we continue to perform relatively well but with some areas identified for continuing review and improvement.

The report includes our Service Improvement Action Plan which sets out how we aim to address issues raised by tenants in the Tenant Satisfaction Survey that was carried out in the early summer. Thanks to Tenant Forum members for their earlier feedback on the draft Plan.

If you would like more information about the Report, or the Tenant Forum, please contact your Housing Officer of Jamie Sweet our Community Regeneration Officer.

Electrical Checks

Meter Tampering

Tenant Responsibilities

HSCP

Our colleagues @ HSCP are making the most of technology with these QR codes!

These QR codes will take customers directly to services who provide Financial support, food providers and any other additional supports.

Attention all Residents

As the weather remains cold and with minus temperature figures looking to last a few more days or weeks. Many residents may suffer burst pipes, floods or water damage.

Please find attached some information from Thistle Home Contents Insurance.

https://www.shettleston.co.uk/wp-content/uploads/2023/03/Thistle-Advert-Combined-08.03.2023.pdf

Rent Consultation and Plans for Home Improvements

Please note that our rent consultation will end this Friday 10th February.  

The proposed 7% increase would allow us to invest £3.05 M in improvements to tenants homes in 2023/24 and in particular to install new, more energy efficient gas boilers in 275 homes.  This is stage one in a plan to replace 650 boilers in the next 3 years thereby benefitting over a quarter of all tenant households.  Replacement boilers will help tenants keep fuel bills under control.   

For more details on the proposals and how to respond please see our information leaflet here.

ANNUAL RENT CONSULTATION 2023

Don’t forget to have your say.

VOTING CLOSES on Friday 10th February 2023.

Pop in and have a chat at our Open Day on Thursday 9th February from 9.00am to 7.00pm (closed between 1pm and 2pm), our staff will be on hand to answer any questions.

For more information, please click here