How We Deliver our Functions and Services

Information about our work, our strategy and policies for delivering services and information for our service users.

1.1    Descriptions of Who We Are
Our PurposeClick here
VisionClick here
ValuesClick here
Strategic ObjectivesClick here
Areas of operationClick here
Business Plan (or summary)Click here
1.2      Location and Opening Arrangements
AddressClick here
Telephone number and e-mail address for general enquiries (and dedicated lines where appropriate)Click here
Opening TimesClick here
General contact arrangementsClick here
Local/Area office contact detailsClick here
Contact details for making a complaintClick here
1.3    Information relating to Freedom of Information
Publication Scheme and Guide to InformationGuide to Information
Charging Schedule for Published InformationGuide to Information
Contact details and advice on making an FOI request

Jo Farren, Corporate Services Manager
FOI@shettleston.co.uk
0141 763 0511

Freedom of Information and Environmental Information Policy.Click here
Charging Schedule for environmental information provided in response to requests made under EIRsThis document
1.4    About our Governing Body
Information about our Governing Body Members

Shettleston Housing Association:
Board of Management                         –  Click here
Board of Management Biographies  –  Click here
Board of Management Structure       –  Click here

Upkeep:
Board Structure                                    –  Click here

How to become part of the governing bodyWebsite  –  Get involved                      Click here
1.5    About Our Staff
Our Executive TeamShettleston Housing Association     –  Click here
Upkeep                                                 –  Click here
Our Organisation’s StructuresShettleston Housing Association     –  Click here
Upkeep                                                  –  Click here
1.6    Governance Documents and Corporate Policies
Rules/ArticlesClick here
Standing OrdersClick here
Membership PolicyClick here
Code of Conduct for StaffShettleston Housing Association   –  Click here
Upkeep                                               –  Click here
Code of Conduct for Governing Body MembersClick here
Entitlements Payments and Benefits PolicyClick here
Register of InterestsAvailable on request.
Equalities PolicyClick here
Health and Safety PolicyClick here
Sustainability PolicyClick here
1.7    Relationship with Regulators
Engagement plan with Scottish Housing RegulatorClick here
Assurance StatementClick here
Annual Return on Charter Submission to SHRClick here
Financial Returns to SHR

5 Year Financial Projection 2022.2023
Loan Portfolio 2022.2023
Audited Financial Accounts 2023

Charter report to tenantsClick here
Internal AuditorsWylie & Bisset                                          –  Click here
External AuditorsAzets                                                          –  Click here
1.8     Group Details
Details of our subsidiaries/parent organisationUpkeep (Shettleston Community Enterprises Ltd)
East End Housing Development
1.9     Key Partnerships
Strategic agreements with other organisations

Glasgow City Council                          –  Click here
Scottish Housing Regulator               –  Click here
Royal Bank of Scotland                      –  Click here
Upkeep                                                  –  Click here
Scottish Housing Network                –  Click here
Community Safety Glasgow              –  Click here

Helen McGregor House
65 Pettigrew Street
GLASGOW, G32 7XR

Opening Hours:

Mon – Fri: 9:00 am – 5:00 pm
Closed between 1:00 pm – 2:00 pm

About us

Shettleston Housing Association Ltd is a registered Scottish Charity, no. SC036687. Registered with the Scottish Housing Regulator under the Housing (Scotland) Act 2010, No. 183. Registered under the Co-operative and Community Benefits Act 2014, no. SP1884RS. Property Factor Registered, no. PF000226. Authorised by the Financial Conduct Authority, No. FRN730115. Letting Agent Registration number, LARN1907017. VAT Number GB873630609.

 

East End Housing Development Company Limited, is a registered company in Scotland, No. SC293302, and is a wholly-owned subsidiary of Shettleston Housing Association Limited. Scottish Landlord Registration number 305091/260/27591.

Shettleston Housing Association Ltd © 2024. All Rights Reserved.

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