We are continuing to receive a high volume of calls for heating breakdowns and working through these as quickly as we can. Our heating contractor has received around 3,000 breakdown calls each day this week, a significant increase from the average 500 per day and mostly linked to the consistent freezing temperatures. Please continue to report any issues with your heating and we will log these and have our engineer attend as soon as they can. We can also provide temporary heaters and bottled water where required as a temporary measure until your heating is restored. Thank you for your patience.